FREQUENTLY ASKED QUESTIONS
We begin processing your order as soon as it is received. Please note that due to COVID-19 we are taking extra precautions in our distribution center, so orders may take longer than usual. Personalized items take 10 to 14 days to custom make your item. Shipping times vary based on the ship method you select at Checkout.
We accept all major credit cards including American Express, Visa, Discover and Mastercard. We accept Paypal and Amazon Pay.
Orders are processed as quickly as possible, and therefore, may not be able to be changed once they are placed. If you do need to modify or cancel an order, please call us.
Credit cards are charged at the time of order processing.
At this time, we cannot ship to multiple addresses in one order. Please place separate orders on lucadanni.com to ship to different addresses. If you need assistance, please call Customer Service.
Orders are shipped via USPS or UPS depending on the shipping method that you choose. Please note that due COVID-19, shipping times may be delayed.
We begin processing your order as soon as it is received. Please note that due to COVID-19 we are taking extra precautions in our distribution center, so orders may take longer than usual. Personalized items take 3 to 5 days to custom make your item.
Currently Harry & Robbins LLC ships to Canada and the United States of America. International shipping charges apply, Shipping charges will be calculated at checkout.
We want you to be 100% satisfied with your order. If you are not completely in love with it, you are welcome to return it to us within 30 days for an exchange or refund. You may return all unused merchandise in its original packaging for exchange or refund (excluding shipping charges).